The evolution of AI: towards a more human technology

Mano blanca altamente detallada y perteneciente a un robot

The release of ChatGPT on 30th November 2022 served as a catalyst for the development of numerous tools driven by Artificial Intelligence (AI). Since then, countless advancements and improvements have been made in the functioning of these systems which are today able to process a wider range of information and provide more accurate responses.

However, the changes occurring in the AI sector are not just about constantly expanding its database, nor training generative language models to have a deeper understanding of certain topics. In addition to these features aimed at enhancing their functionality, each update for platforms like ChatGPT enhances their ability to understand the nuances of human language and respond coherently.

These rapid changes are collectively leading to a future where Artificial Intelligence is capable of replicating human behaviour, becoming an everyday companion or friend. In this article, we explore the factors that make today’s AI more human than ever.

1. Emotional intelligence

Emotional intelligence refers to the ability to perceive, understand and respond appropriately to people’s emotions. Integrating natural language processing (NLP) algorithms into AI tools enables them to analyse the tone and implicit sentiments conveyed in the user’s words. Additionally, video or voice interfaces allow for the analysis of the individual’s facial expressions and tone of voice.

In doing so, systems can determine whether the user is sad, frustrated, happy or nervous, and are able to adjust their responses accordingly. They are able to decipher ambiguities and avoid misunderstandings that may arise in written conversations (such as when talking to a friend on WhatsApp), creating clearer, smoother interactions.

2. Compassion and empathy

Once the user’s emotional state is detected, improvements in AI platforms enable them to provide more empathetic solutions, ensuring that the user feels heard and supported. These systems are designed to adapt to even the most sensitive situations, as they can determine whether it is necessary to provide comfort or emotional support, for instance.

This feature is frequently made use of in mental health, customer service or education settings. An empathetic AI has the potential to provide psychological help to patients and alleviate the burden on healthcare professionals. Similarly, it can perceive a customer’s frustration and provide a satisfactory solution, or understand the challenges faced by students of different ages and adapt learning resources accordingly.

Niña sosteniendo un cojín y siendo apoyada por una mujer
AI’s ability to provide appropriate responses to sensitive topics is exploited extensively in the realm of health and psychology.
Source: Hemispheres Psychology Centre

3. Memory and context

Another aspect that has helped humanise the relationship with AI is its ability to recall past conversations and maintain context. This reproduces the functioning of interpersonal relationships, in which the acquisition of knowledge about the personality of friends and acquaintances is perceived as something natural.

By maintaining context, platforms like ChatGPT offer coherent personalised conversations. Users can refer to previous information, and the system adapts to the language and tone of communication used by each individual, whether it be formal, colloquial, technical or otherwise. It can also recall which topics interest them, whether they are looking for short or detailed explanations or whether they prefer textual or graphic content, improving the user experience and generating relevant solutions for each specific case.

4. Ethical considerations

Ethical considerations encompass factors such as recognising cognitive biases and producing fairer, more inclusive data. Implementing logic that regulates the ethical behaviour of AI tools makes them more humane, which is essential for positive beneficial technology for all users.

The evolution of AI platforms seeks to avoid offensive or discriminatory comments, providing respectful alternatives that take into account a wide variety of perspectives. Today’s Artificial Intelligence can handle sensitive topics delicately, providing responses that promote emotional well-being and making individuals feel respected. By refraining from using stereotypes and assumptions in a technology that is used by millions of people every day, it can greatly diminish the impact of stereotypes on individuals’ perceptions and decisions.

Siluetas de un hombre y una mujer para representar estereotipos de género
The global impact of AI tools can play a significant role in eliminating stereotypes.
Source: Voices of Youth

5. Cultural adaptation

Finally, there is also a growing interest in integrating cultural awareness into AI tools. This will allow them to understand the user beyond their emotions or feelings at that moment, thus gaining a deep understanding of the values ​​and customs that guide each individual.

Training generative technologies on cultural backgrounds significantly influences their responses: from the tone, language and expressions they use, to the topics, formats and content they deem most relevant to each user.

Understanding nuances such as colour meanings in Eastern and Western cultures, dietary habits across European countries or traditional attire in Africa, for example, enhances seamless interaction and adaptation to each personal reality.

Were you aware that AI tools had begun to implement these behaviours? At GammaUX, we place great emphasis on the ongoing training of our team, prioritising their knowledge of the latest trends in technology and usability. If you are considering integrating AI solutions into your business, contact us for a no-obligation discussion and we will assist you in maximising its potential.